Privacy Policy

We obtain data from both direct sources and indirectly through the use of our services.

Data Provided by the User:

• Contact Details: Your name, email address, phone number, company name, and postal address when requesting a quote, contacting us, or creating an account.
• Project Details: Specifications, CAD files, drawings, and other material sent for the purpose of quoting or manufacturing.
• Communications: Documentation of conversations when you contact our sales or support teams.
• Payment Data: Billing details as well as transaction records for processing orders.

Information Collected Automatically:

• Device Details: Type of browser, OS, device IDs, and IP address.
• Usage Statistics: Pages accessed, time spent on the site, clicks made, and source of referral.
• Geographical Data: General location derived from your IP address.

The information collected is utilized for the following purposes:

• Provision of Services: Processing of quotes, production of parts, order completion, and provision of customer support.
• Communication: Answering questions, providing updates on orders, sending delivery notifications and important service announcements.
• Enhancement: Study of user behavior for website and service improvement as well as better customer experience.
• Advertising: Dispatch of promotional materials and industry news (with your consent, which you can also retract at any time).
• Compliance: Carry out legal obligations, dispute resolution, and enforcement of our contracts.
• Protection: Taking measures against fraud, unauthorized access, and other security threats.

Please note that we will never sell your personal information to third parties for their marketing purposes.

Your data may be disclosed in the following situations:

• Service Providers: Reliable external vendors who take care of shipping, payment processing, and IT services and are provided with confidentiality agreements.
• Business Partners: When it is necessary for the completion of your order (e.g. surface treatment providers with particular expertise), and proper data protection measures are in place.
• Legal Obligations: If the situation arises where the law or a court order or a government regulation requires such a disclosure.
• Transfers of Businesses: During a merger, acquisition, or selling of assets, with privacy protection measures continuing to be applied.
• With Your Permission: For any other purpose that you have explicitly consented to.

We expect all third parties to be respectful of the security of your data and to handle it in a manner that is compliant with the relevant laws.

Our site employs cookies plus other similar technologies aimed at making your browsing experience better:

• Necessary Cookies: They are crucial for the main website functionalities like movement and secured access.
• Measurement Cookies: With their help, we get insights into how the website visitors interact with our site which we can use to make the user experience better.
• Preference Cookies: They store your preferences and settings so that you get a personalized experience.
• Advertising Cookies: They are tracking your actions in order to show you ads that are relevant (only if you consent).

Cookie preferences can be set with your browser settings. Please be aware that turning off some cookies might have an impact on website functionality.

To safeguard your personal information, we have put in place various security measures:

• Encryption: SSL/TLS encryption applied to all data transmission that occurs between your browser and our servers.
• Access Controls: Strict access limitations enforced so that only the authorized personnel can have access to the sensitive data.
• Secure Storage: Servers that are protected with firewalls, intrusion detection systems and that undergo regular security audits.
• Employee Training: Monthly privacy and security training provided for all staff who come into contact with personal data.
• Incident Response: Procedures set up for quick reaction to any possible data breaches.
• File Security: CAD files along with technical documents are kept in safe, access-controlled locations and are only dealt with by authorized engineers under strict confidentiality protocols.

The duration of our retention of your personal information will be equal to the duration necessary to meet the purposes as stated in this policy:

• Active Accounts: Data kept as long a your account is active and a reasonable period afterwards.
• Transaction Records: Financial and order records kept for 7 years to comply with accounting regulations.
• Technical Files: Project files maintained for 3 years after project completion to accommodate potential reorders and warranty claims.
• Marketing Data: Kept until you opt-out or ask for deletion.

On demand, we will either delete or anonymize your data unless retention is mandated for legal or valid business reasons.

You might have some rights concerning your personal data depending upon where you live:

• Access: Demand a copy of the personal data we have about you.
• Correction: Ask for an inaccurate or incomplete piece of information to be corrected.
• Deletion: Ask for your personal data to be deleted from our systems (also known as the “Right to be Forgotten”), subject to legal retention requirements.

If you wish to exercise any of these rights, or if you have any questions regarding this Privacy Policy, please contact our Data Protection Team.